Our Team

SERENA FRANKLIN CeMap

Director

Having worked in the mortgage industry for more than 10 years, it has been a roller coaster, to say the least. I have seen the peaks and troughs of UK house prices and witnessed first-hand how lenders react in both scenarios. 

In 2017, I achieved the Commercial Success Award and I was shortlisted for the Woman in Finance Award in 2018. While these awards reflect my hard work and enthusiasm for the mortgage industry, nothing beats the highly positive feedback from my clients, which can be seen via Google reviews. I am very much client-centric and take pride in the service I deliver. 

It’s extremely rewarding to be an integral part of the real-life dreams and ambitions of my clients, particularly when we’re able to overcome what seemed to be impossible to beat obstacles. The mortgage sphere is constantly changing as well as evolving and no case is the same, making my career an ever-learning experience.

I love to travel and enjoy an action-packed trip away, some of the activities I enjoy include snorkelling, kayaking and tubing. I have a strong fear of heights and I hope to overcome this one day.

BROOKE MERCER

Administrator

I began my career in the financial sector as an apprentice with F M Financial Services. My role includes assisting advisors through the customer journey, sales progression, and compliance. Achievements such as my degree in Forensic Science BSc alongside a Business and Administration NVQ L1, have helped me develop my skills and knowledge to carry out the administration role efficiently and to a high standard. I particularly enjoy compliance and file preparation, knowing the client has received sound and compliant advice provides me with great satisfaction. 

With a keen interest in the gaming industry, I stay up to date with the latest developments by attending large annual events such as MCM. I am keen to diversify my skills by learning new languages. Having an intermediate understanding of the Korean language, I also hold a red belt in the Korean martial art Tae Kwon Do.

Need to speak with us?

Our friendly team are on hand to answer any of your questions.

0208 159 4000

Our
Locations

Head Office
124 City Road,
London,
EC1V 2NX

London Bridge
The News Building,
London,
SE1 9SG

London Victoria
25 Wilton Road,
London,
SW1V 1LW

East Croydon
The Landsdowne Building
2 Landsdowne Road,
London,
CR9 2ER

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